Customer Support Hours & 24/7 Messaging Service (Posted Jan 1st, 2026)

Changsun Moon |

 

[Notice] Customer Support Hours & 24/7 Messaging Service

Subject: Guide to Hallyu4u Operation Hours and Support Channels

Dear Customers,

To ensure the best support for your international shipping needs, please review our Customer Service team's operating schedule below.

As our headquarters are located in South Korea, all times are based on Korea Standard Time (KST).

🕒 Business Hours (KST)

  • Mon – Fri: 10:00 – 19:00

  • Lunch Break: 13:00 – 14:00

  • Closed: Saturdays, Sundays, and Korean National Holidays.

💬 How to Use Chat Support (Available 24/7)

Our website's Chat Support widget is always active, allowing you to leave a message at any time, day or night.

  • During Business Hours: Our support agents are online to provide real-time assistance and live answers.

  • After Hours (Nights / Weekends): You can still send us a message through the chat widget! Please leave your inquiry and detailed information.

    Note: We will not be able to reply instantly while we are closed. Our team will review your message and send a response to your registered email address and chat history as soon as business hours resume.

We understand the time difference can be difficult, and we promise to respond to every message as quickly as possible.

Sincerely, The Hallyu4u CS Team